Coastal TPA, Inc. is pleased to provide a self service online tool, which is HIPAA compliant for patient privacy, and provides you with free online access to your benefit information. Take a minute and review the exciting online services available to you.
Member/Provider Log-in:
System features allow members to:
View paid claim information
Check eligibility status
Retrieve the summary plan description
Access to online customer service
Coastal Online Services
Welcome to Coastal Online Services, a secure web portal that provides you with free online access to your current benefit information, any day and any time that's convenient for you. Coastal Online Services are HIPAA-compliant to ensure patient privacy and allow you to:
View paid claim information
Check eligibility status
Retrieve your summary plan description and other plan information
Access customer service to get answers to frequently asked questions
If this is your first time using Coastal Online Services, you must create an account by following these steps:
- Create a user name and password that only you will know.
- Provide a question and answer that only you will know so that we can provide you with a hint in case you ever forget your password in the future.
For returning account users, log in at left, under "MEMBER/PROVIDER LOG-IN"
You can also contact Coastal by phone to speak with a customer service representative. Please call one of the numbers below, between the hours of 8:00 am and 5:00 pm (Pacific Time) Monday through Friday, and ask for Customer Service. (831) 754-3800 or (800) 564-7475